Anyone remember the unresolved issue from our wedding that I’ve alluded to a number of times in the past few months? Well, now you can all find out about it:
The complaint is about Encore Special Events. Take a look at it and let me know what you think. And feel free to link it up on your blogs with the term “Encore Special Events.” The good news: after alerting the Thomas Birkby House, where we had our wedding and whose “recommended caterers” list we got Encore’s name from, they’ve confirmed that they removed Encore from their recommended caterers list for both the Thomas Birkby House and the Norris House.
The lesson here: if you’re a business, don’t treat me and my wife like crap. I keep track of everything and I will tell people.
I am so glad to finally get the details. As Christopher and I plan our own wedding, we’re being so careful to write things down and follow up. Unfortunately, due dilligence doesn’t always guarantee that things will be resolved in a timely manner.
So, with the BBB do anything further to try and help resolve this issue? Good luck.
The BBB was no help whatsoever, other than promising to keep my complaint on file for three years. I really think they exist more for the business than the consumer (a logo a business can use to look good vs. being a consumer-advocate organization).
It’s inevitable: something will go wrong with your wedding plans. But just hope it’s something small. We’re lucky in that ours was small in the grand scheme, but the way that it was handled after the fact is what really drove us nuts.